FREQUENTLY ASKED QUESTIONS
Yes, vendors are responsible for ensuring that the products they list match the photos and descriptions provided. If there’s any issue or the product you receive is not as expected, please reach out directly to the vendor through their contact information on the product page.
After completing your purchase, a sales receipt will be emailed to you automatically. You can also view and save your receipt anytime by logging into your HalalX Marketplace account and navigating to the “Orders” section under your profile.
All sales are final. However, if there is an issue with your order, such as receiving a damaged, defective, or incorrect item, you may contact the vendor directly within 7 days of delivery. The vendor will work with you to resolve the issue in accordance with their return or exchange policy.
Restocking is handled by each individual vendor. If an item is marked as out of stock, we recommend reaching out to the vendor directly through their store page to inquire about availability or expected restock dates.
Each vendor is responsible for ensuring their products meet halal standards. Vendors are encouraged to include certification details or ingredient information on their product pages. If you have specific concerns, feel free to contact the vendor directly for clarification before making a purchase.