Return Policy
At HalalX Marketplace, all sales are final. We encourage customers to carefully review product details before completing their purchase.
However, if you receive an item that is damaged, defective, or if there is an issue with your order (such as missing or incorrect items), please contact the vendor of that product within 7 days of receiving your order.
We are committed to ensuring your satisfaction and will work with you to resolve any qualifying issues as quickly as possible.
To report a problem, please email the vendor with your order number, a description of the issue, and clear photos if applicable.
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.
Problems, Questions, Suggestions?
If you have any problems with your order, please don’t hesitate to contact us.
E-mail: —
Telephone: —
From Outside the US, please call
Telephone: Ext
Mail:
We offer shipping on many items in the U.S. and Canada. Shipping prices vary based on location of vendor, location of customer, and size/weight of the product. If you would like to inquire about shipping items in different locations around the world please email the vendor of the product you are interested in ordering.
HalalX Marketplace vendors will gladly ship to most countries of the world upon inquiry. We reserve the right to decline shipment to certain countries or addresses within the US or outside. We currently use the United States Postal Service Priority Mail, FedEx, and UPS. All of our orders are insured and / or traceable. If you prefer FedEx, UPS, DHL as your shipment method, please specify this in your order’s comments section. Additional charges will apply.
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Additionally, when ordering from HalalX Marketplace, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
If the order is a gift, the package is marked “Gift,” but the cost of the items is still stated on the customs form. Currently, we are not able to describe the contents in any other way.